Introduction
At IAM OfficeFurniture, customer satisfaction is important to us. We strive to supply high-quality office furniture that meets your expectations. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested. By placing an order with us, you agree to the terms outlined below.
Eligibility for Returns
Customers may request a return if a product is received damaged, defective, incorrect, or significantly different from the item ordered. To be eligible for a return, products should be unused, in their original condition, and returned with all original packaging and accessories where applicable.
Requests for returns should be submitted within a reasonable period after delivery.
Non-Returnable Items
The following items may not be eligible for return:
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Custom-made or made-to-order furniture.
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Special order products requested by the customer.
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Products that have been assembled, installed, or altered after delivery.
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Items showing signs of misuse, damage, or normal wear and tear.
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Clearance or final sale products, unless required by applicable law.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us as soon as possible after delivery. Our team will review the issue and work with you to arrange a suitable resolution, which may include a replacement, repair, or refund where appropriate.
Return Approval
All return requests are subject to review and approval by IAM OfficeFurniture. We may request photographs or additional information to assess the condition of the product before authorising a return.
Returns sent without prior approval may not be accepted.
Refunds
Once an approved returned item has been received and inspected, we will determine whether it qualifies for a refund. Approved refunds will be processed using the original payment method whenever possible.
Depending on your payment provider, it may take several business days for the refund to appear in your account.
Exchanges
Where available, eligible products may be exchanged for the same item or an alternative product of equal value, subject to stock availability.
Return Shipping
Unless the return is the result of an incorrect, damaged, or defective product supplied by IAM OfficeFurniture, customers may be responsible for any return shipping or collection costs associated with returning the item.
Cancellation of Orders
Orders may only be cancelled before they have been processed or dispatched. Once an order has entered production, processing, or shipping, cancellation may not be possible. Custom or made-to-order products cannot usually be cancelled once production has commenced.
Limitation of Liability
IAM OfficeFurniture reserves the right to decline any return or refund request that does not meet the conditions outlined in this policy or where products have been used, modified, damaged through misuse, or returned in an unsuitable condition.
Changes to This Policy
We reserve the right to update or amend this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this website.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please visit our Contact Us page, and our team will be happy to assist you.